1) Login to laptop/desktop in safe mode by pressing F8 during boot up.
2) When prompted for recovery, select see advanced repair options.
3) Choose Troubleshoot.
4) Use Advanced Options
5) Select Startup Settings.
6) Click on Restart
7) Choose Enable Safe Mode with Command Prompt
8) When prompted for BitLocker reocvery key and local admin credential, please approach IT team for assistance.
9) Once in safe mode with command prompt, change directory to CrowdStrike folder
cd c:\windows\system32\drivers\crowdstrike
10) Delete affected CrowdStrike file with this command
del *291*.sys
11) Restart your computer with this command
shutdown -r
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