How do I use Windows Remote Assistance to get help from IT team?

1) Objectives

To use built-in Windows Remote Assistance to get remote support from IT team

2) Requirements

a) Machines running Windows 7 and above

b) Internet connection

3) Steps

a) To enable Windows Remote Assistance, from Windows start button, goto This PC, right click This PC, properties, remote settings, Remote Assistance and enable Allow Remote Assistance connections to this computer, click OK to confirm.

b) To start Windows Remote Assistance, from Winows start button, type msra and enter, choose Invite someone you trust to help you, select one of the available options (save this invitation as a file, use email to send an invitation, use easy connect) to send the one-time password to IT team.

c) IT team will attempt to connect to your machine based on the one-time password.  You may be prompted for further confirmation.

d) Once the remote support session is over, IT team will disconnect from your machine.